Monika Singh

Software Engineer — Seattle, WA
singhmonika0903@gmail.com · +1 (323) 847-4598

Summary

7+ years owning mission-critical fulfillment and delivery capacity systems at Amazon. Proven ability to scale platforms worldwide, prevent SLA-breaching deliveries, and drive automation that enables rapid, safe customer experience innovation. Deep experience with distributed logistics decision engines, operational guardrails, and real-time failure prevention.

Experience

Amazon — Software Engineer

Seattle, WA · 2018 – Present

Grocery Tech — Fulfillment & Capacity Systems (2018 – 2024)

Scaled labor-aware delivery capacity platform across 600+ Fresh fulfillment centers and 2,000+ Whole Foods Market and third-party stores across US, EU, and India
Unified fragmented capacity and ordering systems into a single capacity system for Fresh, Whole Foods, and partner grocery banners
Designed spillover-based failure recovery, time-granular reservation system, and capacity lifecycle tracking — improving global availability +24%, cutting operational overrides –82%, and reducing late-delivery defects –16% across Amazon fulfillment centers
Built SLA guardrails: delivery slot capping and emergency/scheduled closures to prevent overselling during storms, labor gaps, and vendor outages
Led multi-team integration work with Routing, Delivery Experience, WFM Retail & Ops — ensuring consistent delivery-promise behavior across banners
Drove legacy system retirement and migration improving runtime security, observability, and fault tolerance while reducing operational risk
Mentored engineers, guided design reviews, and improved documentation literacy across orgs

Customer Engagement Tech — Conversational Platform (2024 – Present)

Architected agent-driven automation testing for chat and voice-bot workflows using planning and execution agents
Built secure test execution using AWS ECS with encryption for scenarios involving customer-contextual voice data
Designed a secure, short-term context layer that maintains customer context across chat, voice, and key Amazon support pages — preventing resets when customers switch channels and enabling personalized support signals for partner teams
Developed screenshot-based UI navigation resilient to changing component layouts and conversational flows
Added CI/CD gating to detect and stop regressions before launch to customers
Built React interface + DynamoDB storage enabling teams to run scenarios and track execution history without manual effort
Supported partner teams launching UI customer service experiences by validating end-to-end flows before production rollout

Skills

Architecture: Distributed Systems · High Availability · Event-Driven Workflows
AWS: ECS · DynamoDB · S3 · CloudWatch · CloudFormation · Lambda
Languages & Frameworks: TypeScript · JavaScript · React · REST APIs
Domain: SLA Risk Mitigation · Capacity Modeling · Operational Automation · Observability

Education

M.S. Computer Science — University of Southern California